BEING GAY, WORKING HERE
‘We have a work culture which values diversity, inclusiveness and respect, and empowers our employees to reflect those values in their dealings with the people who use our service.’
QUICK FACTS
London Docklands
A wide range of opportunities; see our website for details
We offer competitive salaries for all our roles
More than 1,200 employees
We offer a wide range of benefits including pension scheme, generous benefits package, staff support networks and flexible working
WHO WE ARE
It’s our job to sort out individual complaints that consumers and financial businesses haven’t been able to resolve themselves.
MORE ABOUT US
We were set up by Parliament to do this – as independent experts – and our service is free to consumers. We can look at complaints about a wide range of financial matters, from insurance and mortgages to investments and credit. Each year we deal with a million enquiries and settle over 150,000 disputes. We’re completely independent and impartial. This means that when we decide a complaint, we look carefully at both sides of the story and weigh up all the facts.
WHO WE ARE LOOKING FOR
As an equal opportunities employer, we recognise that equality and diversity are positive attributes, and we understand and welcome the differences that a diverse culture brings. The technical, academic and professional qualifications of our adjudicators and ombudsmen are as varied as the work we cover. But what makes a good adjudicator or ombudsman is more than just letters after their name. It is the ability to stand back and listen to all sides of the story – to weigh up the arguments and arrive at decisions fairly and impartially.
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